Your customer calls and gets a real answer right away — in their own language. A voice assistant picks up on the first ring, and a person joins when the situation calls for one.
Our mission is voice interaction between people and businesses, with AI in the loop — everything by voice and text. The world is moving from buttons to voice: phones, computers, orders, services. There are already 8.4 billion voice assistants in the world — more than people on the planet — and by 2027 voice and dialogue will handle 70% of all customer interactions. China already lives this way: half a billion people run their lives by voice. We are in this current, and our mission is entirely anchored in voice in all its forms: incoming and outgoing, voice between people, voice between a person and an agent. Everything we build — phone numbers, calls, SMS, the voice agent — serves that mission.
This market has two main challenges — data privacy and accuracy on real languages and dialects. We are building answers to both and adding a third. We run on our own infrastructure, not someone else's cloud: our own GPUs, our own models, our own engine — it declares support for 646 languages and dialects, from Kazakh and Georgian to twenty varieties of Arabic and Cantonese. A private environment for the customer is deployed at rollout. And we provide numbers where most providers do not reach. Rare countries, rare languages, privacy — no one delivers this whole combination.
We are an engineering team with twenty years in telephony. The product is new, and we are building it in the open: our first live project — a contact center for a Ukrainian internet provider — is documented in full in the Behind the Glass journal, mistakes and fixes included. The contact center is the first application of the approach, not the ceiling. Read it and ask us questions.
The speech engine declares support for 646 languages and dialects — from English and Chinese to Kazakh, Amharic and twenty dialects of Arabic. The list is exported straight from the engine's source code, not written by marketing.
Quality on a specific language we confirm with a pilot on live calls — before you launch a campaign.
Source: the speech engine's language map (omnivoice 0.2.0). Machine-readable list — languages.json. 646 is the support declared by the engine.
Short answers to the questions that come up before the first call.
Yes — that is the main scenario we build for. The engine, speech recognition and synthesis run on our own hardware, and at deployment they move into a private perimeter: your servers or an isolated segment.
The speech engine declares support for 646 languages and dialects — the list is exported from its source code and you can open it on the Languages page. Quality in any specific language we test against your own calls before launch: a line in a support list and real-world quality are two different things, and we don't pass one off as the other.
The agent answers on the first ring, handles the conversation, and hands the call to a person when the question goes beyond the script or the caller simply asks for one. Your colleague sees what was already said and picks up from there.
There is no off-the-shelf package with a number on it. It depends on how many calls you take, in which languages, what has to happen inside the conversation and where the whole thing runs. So we start with a conversation: you describe the task, and we tell you straight what will actually move the needle, what can wait, and whether you need us at all.
Yes — that is one of our lines of work: voice and SMS numbers in countries the large carriers tend to skip. The real barrier there is not price, it is paperwork and local regulation, and that part we walk through together with you.
Two layers here, and we keep them apart. Our own infrastructure is a fact: our GPUs, our models. A private perimeter for a specific client is what gets deployed during implementation, with it written down what is stored where and for how long.
Yes. A live deployment at optik.net.ua, an internet provider: the agent takes subscriber calls. We keep an open journal, Behind the Glass, where we show what worked and what did not.
Over SIP — as one more trunk in your PBX. No separate hardware to buy; keep your existing numbers or take them from us.
Those languages are on the engine list, and this region is a priority for us. Before we promise quality in any one of them, though, we run it against your real calls: accent, line noise and local vocabulary decide far more than a line in a list.
Every feature here has been tested with real calls from real customers—in the Behind the Glass journal you can hear exactly how.
The agent takes calls and makes them: follow-up on a request, appointment confirmation, warm lead outreach. Our live deployment currently handles inbound only—the first customer simply doesn't need outbound. That's one implementation's choice, not the platform's ceiling.
In a customer deployment on your own infrastructure, calls and customer data stay inside your network — no third-party clouds in the conversation chain. The voice demo on this site works differently: it runs through our suppliers external speech services.
The machine handles volume, the person picks up complex and sensitive cases. Context passes seamlessly: customers never repeat themselves.
What the agent can see and what only a trusted employee can access—you decide. Amounts, contracts, personal data—the boundary goes where your policy says, and it's built into the architecture, not bolted on top.
The call comes to your number, the agent answers instantly—no menu, no "press one."
The agent recognizes the customer, understands the question, and resolves it: plan details, appointment, request, status—in the caller's language.
When a person is needed—a sensitive case, restricted data, an unusual question—the agent hands off the conversation to a live operator with full context.
The outcome lands in your CRM immediately: request logged, appointment created, history saved.
A good restaurant isn't afraid of an open kitchen. Our agent is answering calls from real customers of a real business right now—and we're publishing the journal of that work as it is: wins, failures, and how we fix them. Come in and listen.
Open the live showcaseA contact center needs a phone number. We can be that number — in countries most providers don't bother with.
Virtual inbound numbers — with emphasis on Africa, Middle East, and Latin America where coverage is thin and quality is hard to find. Local presence without a local office.
The number rings. The AI answers. You don't wire them together yourself — they arrive pre-integrated. One supplier, one invoice, one point of accountability.
Inbound SMS processing and fraud filtering on the same number. Verification flows, OTP handling, and traffic screening — without bolting on a third service.
Real local numbers in regions where clean internet doesn’t reach. We can operate there too — it’s part of our infrastructure, not a promise.
Need a number? Tell us the country. We'll find it — or find who has it. Availability is confirmed on order.
We don't have off-the-shelf packages with price tags — and we won't pretend otherwise. Voice systems aren't bought off a shelf: first we need to understand your business, your calls, your customers and the language they speak.
So we start with a conversation. Tell us what you do and what you want to automate — and we'll tell you honestly what will actually move the needle, what can wait, and whether you need us at all.
From there it's your call: we can build and run the system for you, or coach your own team so you build it yourselves. We help you walk into this future with us — we're not selling a one-way ticket.
Tell us about your operation and we'll show you what's possible.