Technology

Production-grade voice AI,
without the integration pain

We orchestrate the best commercial and open-source engines in voice AI into one cohesive platform. Best-of-breed components, integrated, monitored, supported.

Architecture overview

Seven layers, tightly integrated, fault-tolerant.

Voice transport

Carrier-grade SIP/WebRTC infrastructure. Low-latency global routing through tier-1 and regional providers. FreeSWITCH-based, battle-tested, monitored around the clock.

Real-time STT

Low-latency speech-to-text with automatic language detection. Handles accents, emotion, interruptions, and low-bandwidth mobile connections.

Conversational AI

LLM-driven dialogue engines with domain-specific training. Context preservation across calls. Tool calling for real-time data lookups. Hallucination guardrails.

TTS & voice

Human-like voice synthesis in 70+ languages with emotion and pacing. Optional voice cloning for brand-specific voices. Real-time streaming TTS.

Integration layer

REST APIs, webhooks, SDKs. Native connectors for Salesforce, HubSpot, Zendesk, Shopify, Google Calendar, Zapier, plus custom integrations.

Observability

Full-call recording, transcription, sentiment analysis, post-call summaries, quality scoring, A/B testing. Everything is searchable and exportable.

Performance & reliability

<500ms

Agent response latency end-to-end

99.9%

Platform uptime SLA

70+

Supported languages natively

Security & compliance

We understand that voice data is some of the most sensitive information a business handles. Our infrastructure is designed with enterprise security in mind:

  • End-to-end encryption for all voice streams (SRTP/DTLS) and API traffic (TLS 1.3)
  • GDPR-compliant data handling, configurable retention policies, and right-to-be-forgotten flows
  • PII redaction in call transcripts and analytics - credit card numbers, SSNs, and custom patterns are automatically removed
  • Audit logs for all administrative actions, exportable to your SIEM
  • Role-based access control with SSO (Google Workspace, Microsoft Entra, Okta) via SAML/OIDC
  • Regional data residency options - EU, US, and Asia-Pacific deployments available

Regulatory context

Our platform supports clients operating under GDPR (EU), CCPA (California), PCI-DSS (for payment-handling flows), HIPAA-aware deployments (for healthcare), and most regional telecom regulations. We work with your compliance team to design deployments that fit your regulatory environment.

Want a technical deep-dive?

Our engineering team is happy to walk you through the architecture and discuss integration options.

Contact Sales